Balsam Hill – In the interest of balance

In my previous post about Balsam Hill, I basically tore them apart. I sent that post to the gentleman from customer service, called Simeon and I received an email from him this morning.

Quite frankly, it was down to wording and misunderstanding. He may only receive a paper credit card statement once a month, but I look at my credit card balance most days on line.

Simeon kept to his word and the full refund was effected on the 29th December; it is currently pending full processing.

So, I hope that I have put it right but I have one more thing to say. Carry on buying your Balsam Hill trees. I have no issues whatsoever with Simeon or Balsam Hill.

I am considering buying a replacement, as I no longer have my daughter to help me chose a tree; a tradition that will never happen again.

Here is Simeon’s explanatory email

Re: My replacement transformer

Balsam Hill Customer Service <xxxxxxxxx>

Sat 01/01/2022 08:47

To: David Hender

Hi David,

Thank you for your reply.
I’m sorry for the confusion about your refund. I have seen the feedback you have posted which reflected this experience. I would like to clarify that the funds have already been immediately issued on the date I initially stated, 12/29/2021. The 30 days was only pertaining to your financial statement as usually they are sent monthly on a regular basis so you won’t see the entry of the said refund until after you receive your next financial statement. 

I hope this sheds some light on the confusion. Should there be anything else we can assist you with, please let me know.

Sincerely,
Simeon
Balsam Hill Customer Service

Published by David Hender (copyright owner- all rights reserved)

If you want to know me, you first need to understand where I have been and where I am going

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